Services
Self-service solutions
Billity’s self-service solutions put customers in control, saving time for both operators and users.
From time to time, customers want to check their data usage, download invoices, purchase add-on services, or handle other needs on their own. With Billity’s self-service solutions, the need for subscribers to contact customer support is significantly reduced. This is great for customers, who avoid waiting for assistance, and it frees up time and resources on your side to run customer support more efficiently—a true win-win situation.
Key features — a seamless user experience with Self-service
Self-service
With Self-service account, you give your customers full visibility into their subscriptions, usage, and invoices. Customers can also change their subscription, enable restrictions, and purchase additional services on their own.
Overview of the family’s mobile subscriptions
With the My Account app, customers can easily manage their family subscriptions in one place.
- View ongoing usage
- View invoices
- Make changes to account settings
- Access special offers and discounts available to customers who are part of a family plan
- Access control allows the administrator to set limits on who can purchase extra data or make changes to their subscription
Sell your products and services
My Account lets you offer custom services that customers can easily add themselves.
- Create a better offering for your customers
- Increase revenue through add-on services
- A flexible solution
Restrictions and access controls
With My Account, customers can manage number restrictions themselves. Users can add, remove, or modify restrictions. Combined with access controls, administrators can also decide who is allowed to turn restrictions on or off.
- Calls within your country and abroad
- Payment services
- Data usage
- Partially or fully block usage
